City Express Group is a renowned group of companies that has been able to mark its unique identification in the Nepali market for over a decade.

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Privacy Policy

1. Introduction
City Express Group (“we,” “our,” or “us”) is committed to protecting the privacy of visitors to our website and clients using our services. This Privacy Policy explains how we collect, use, store, and protect your personal information. By using our website or services, you consent to the practices described here.

2. Information We Collect
We may collect the following types of personal information:

  • Contact information: Name, email address, phone number, and postal address.

  • Financial information: Remittance details, transaction history, and account information (for services like City Express Money Transfer).

  • Technical information: IP address, browser type, device information, and website usage data.

  • Cookies and tracking: Data collected via cookies, analytics, and other tracking technologies to improve website experience.

3. How We Use Your Information
Your information is used for purposes including, but not limited to:

  • Processing remittance transactions and financial services.

  • Communicating with you regarding services, offers, and updates.

  • Improving our website, services, and customer experience.

  • Complying with legal and regulatory requirements.

4. Sharing Your Information
City Express Group does not sell your personal information. We may share information:

  • With authorized financial institutions and partners to facilitate remittance and other services.

  • To comply with legal obligations, investigations, or regulatory requirements.

  • With service providers who help us operate the website or provide services, under strict confidentiality agreements.

5. Data Security
We implement appropriate technical and organizational measures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction. All sensitive data, including financial information, is encrypted during transmission and securely stored.

6. Cookies and Tracking
Our website uses cookies and similar technologies to enhance user experience, analyze traffic, and deliver relevant content. You can manage your cookie preferences through your browser settings.

7. Your Rights
You have the right to:

  • Access, correct, or update your personal information.

  • Request the deletion of your personal information, subject to legal or regulatory requirements.

  • Withdraw consent for certain data processing activities.

To exercise these rights, please contact us using the contact details provided below.

8. Retention of Information
We retain your personal information only as long as necessary to provide our services, comply with legal obligations, and enforce our agreements.

9. Children’s Privacy
Our website and services are not intended for children under 18. We do not knowingly collect personal information from minors.

10. Changes to This Policy
City Express Group may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised effective date. Continued use of our website or services constitutes acceptance of the updated policy.

11. Contact Us
If you have questions or concerns regarding this Privacy Policy, please contact us at:

City Express Group
Email: info@ctxpress.com
Phone: 00977-1-4431900
Address: City Express Complex, Bank Road, Kamaladi, Kathmandu, Nepal